Governments hoping to take advantage of such improvements in technology, therefore, are well-advised to keep their options as widely open as they possibly can by selecting solutions today that can be expanded, upgraded and enhanced, or even entirely replaced, with the minimum possible disruption to service delivery and cost. Establishing robust “root credentials” and employing sophisticated but open authentication and verification technologies will help them improve the delivery of every kind of public service, for the benefit of their citizens today and tomorrow.

A master plan is essential to move this digital transformation and guide government bodies towards sustainable, future-proof eGovernment is essential to its success.