In our increasingly digital world, artificial intelligence (AI) is revolutionizing the identity management process, bringing a wide range of benefits such as increased security and an improved user experience for both citizens and government officials alike. AI encompasses a broad range of technologies, including machine learning, natural language processing, computer vision, and more, which Veridos applies to the entire identity lifecycle process, from the enrollment of citizen data to identity verification.

AI automates repetitive tasks, enhances efficiency and improves accuracy, thereby saving time, resources and effort while simultaneously reducing human error.  

So, how exactly does AI work? AI technologies employ algorithms and statistical models to process large amounts of data in order to detect and predict recurring patterns. These algorithms can be used for a wide range of tasks, from recognizing images and understanding natural language to predicting outcomes and making decisions.

From enrollment to verification

Veridos provides identity lifecycle solutions to governments, which include three major steps: enrollment, personalization, and verification. Veridos uses AI technologies at every step of this lifecycle to enhance their customer solutions.

“AI is a tool that can be used to help solve various problems. We at Veridos take advantage of AI technology to design trustworthy solutions to make life easier for the customer,” says Letizia Bordoli, AI Product Manager in the Innovations department at Veridos.

During enrollment, AI technology can detect manual errors or duplicates in databases, speeding up the processing of immigration applications, leading to faster and more efficient enrollment at civil registries.

During the personalization stage, AI ensures quality control for ID document production, both for blank documents and personalization.

In the verification stage, AI is a significant resource when authenticating important ID documents, whether driver’s licenses, ID cards, or passports. Moreover, AI is playing an increasingly significant role during passenger identity verification at border control.

Overall, Veridos' use of AI at every stage of the identity lifecycle provides governments with faster, more efficient, and more secure identity solutions. At the same time, this benefits citizens by making the process more user-friendly while ensuring the accuracy and security of their personal information.

Building Trustworthy AI Systems

However, AI can only offer its full value in identity lifecycle systems if it is properly designed, implemented and monitored in line with a number of key requirements.  

Firstly, AI models need to be accurate and reliable. Secondly, technology has to comply with all relevant privacy and data protection laws and regulations. Decision-making processes should be transparent and results fair and unbiased. In addition, AI systems have to be continuously monitored and improved. Finally, AI and human experts need to work in partnership to make sense of data and achieve the best possible outcomes.

Understandably, the development of such an advanced data tool as AI raises concerns. To alleviate these concerns and to establish trust among the public, industry requires clear guidelines for collecting and using data, as well as strict privacy regulations, such as Europe’s General Data Protection Regulation (GDPR).

As a European company, Veridos supports the upcoming EU AI Act, the first regulation on AI that ensures better conditions for the development and use of this innovative technology in the European Union. The regulations set a high standard for data privacy and protection, as well as promoting fairness and transparency in AI systems.

“These regulations align with our commitment to build trustworthy AI systems. Compliance is essential to ensure that our customer solutions are reliable, secure, and ethically sound, ultimately benefiting both governments and citizens alike,” says Bordoli.

Essentially, AI technology needs to be used responsibly in order to deliver tangible benefits while protecting citizens’ rights and abiding by ethical standards.

Veridos supports the global application of AI along the identity lifecycle to enable easier, faster and more secure access to identity documents. While leveraging the technical advantages, Veridos however urges industry to continuous uphold ethical standards while enforcing stringent regulations.

*cover image is AI generated

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